Entity / Owner: G M Health Venture LLP (trading as Sukrutham Ayurveda)

These Terms govern all use of Sukrutham websites, bookings, teleconsultations, in-clinic and inpatient services, sale of products and all communications.

By accessing or using any service, the Patient/Customer agrees to be bound by these Terms.

These Terms apply to Indian and foreign nationals. Foreign patients are responsible for visas, travel permissions, medical clearance and compliance costs.

• Physical consultations, therapies and inpatient treatment (Calicut only)
• Online teleconsultations as per Indian Telemedicine Guidelines
• Sukruthajeeva pharmacy products
• Digital communications & notifications

All bookings require advance payment. Final bills include consultation, procedures, medicines, consumables and applicable GST as per law.

• No cancellations / returns except as permitted by law
• Maximum two postponements allowed
• No refund for no-shows
• Inpatient services available only at Calicut

Medical outcomes vary and are not guaranteed. Liability, where allowed by law, is limited to the amount paid for the specific service or product.

Insurance approval, reimbursement and claim settlement are governed by the insurer. Sukrutham cannot guarantee insurer acceptance.

Products are non-returnable except for validated defects. Foreign customs, duties and currency losses are not refundable.

Teleconsultations comply with Indian Telemedicine Practice Guidelines including consent, records and prescription restrictions.

All complaints, billing queries or service escalations must be sent to the relevant branch email.